VYANTRIXA TECH (OPC) PRIVATE LIMITED (“Vyantrixa”, “Company”, “we”, “our”, or “us”) is engaged in web designing and development, digital branding, UI/UX and visual identity support, business support services, customer support and documentation assistance, outsourcing and back-office operations, and consultancy related to business operations and digital presence.
We may also provide digital payment support solutions including UPI collection support, payout/disbursement workflows, payment gateway integration, and API-based transaction enablement strictly as an IT-enabled service provider in association with RBI-regulated entities or licensed partners, where applicable.
By accessing our website, submitting information to us, or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through our website or systems, and through service interactions carried out for legitimate business purposes.
1.1 Personal Information
- Full name
- Email address
- Mobile number or alternate contact number
- Business name, organization name, or designation
- Billing, invoicing, and communication details
- Any information you voluntarily provide through forms, emails, chats, calls, or support requests
1.2 Technical and Usage Information
- IP address
- Browser type and version
- Device type and operating system
- Date, time, and duration of visit
- Pages viewed, clicks, interactions, and referring URLs
- Approximate location data derived from technical identifiers
1.3 Client Project and Service Data
- Website content, assets, design preferences, and branding material
- Administrative data, customer service records, support tickets, and documentation
- Workflow information required for outsourcing, virtual assistance, or back-office support
- Business process information shared for consultancy or digital operations improvement
1.4 Transaction and Payment-Related Data
Where payment support services or integrations are involved, we may process limited transactional metadata such as payer name, transaction reference, amount, status, or API response logs, to the extent necessary for technical support, reconciliation, service delivery, fraud prevention, or dispute handling.
Important: We do not represent ourselves as a bank or regulated payment system operator. Sensitive banking credentials, complete card details, PINs, CVVs, and similar highly confidential financial data should never be shared with us unless specifically required through a secure and compliant partner workflow.
2. How We Use Information
We use collected information for lawful business and service-related purposes, including to:
- Design, develop, test, maintain, and optimize websites, web applications, e-commerce interfaces, portals, and digital assets
- Deliver digital branding, logo design, UI/UX design, and creative support services
- Provide administrative, operational, customer support, documentation, and virtual assistance services
- Manage enquiries, quotations, contracts, invoices, onboarding, and service communication
- Offer workflow improvement and digital presence consultancy
- Operate support functions for domestic and international clients as a service provider or outsourcing partner
- Enable, monitor, maintain, or troubleshoot permitted IT integrations including payment APIs and disbursement workflows
- Improve website functionality, user experience, security posture, and service quality
- Prevent abuse, fraud, unauthorized access, or misuse of our systems
- Comply with legal, contractual, accounting, tax, and regulatory requirements
3. Digital Payment Services
If Vyantrixa provides any digital payment enablement, integration, collection flow, payout support, API connectivity, or related technical services, such services are offered strictly in the capacity of an IT-enabled service provider and only in collaboration with appropriately authorized, regulated, or licensed banking, payment, or financial partners where required.
- UPI-based collection support
- Payment gateway integration services
- Payout and disbursement workflow enablement
- API-based transaction processing support and technical integrations
Transaction handling may involve the use of regulated third-party providers. Their own privacy notices, compliance standards, onboarding requirements, and terms may also apply to the end user or merchant, and should be reviewed independently where relevant.
5. Data Security
We maintain commercially reasonable technical, administrative, and organizational measures intended to protect personal and business information against unauthorized access, misuse, alteration, disclosure, or destruction.
- Role-based access controls
- Secure credentials and access management practices
- Use of secured hosting or deployment environments, where applicable
- Restricted internal access to client-sensitive information
- Monitoring and troubleshooting of technical issues affecting security or performance
No method of transmission over the internet or electronic storage is completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.
7. Third-Party Services and Links
Our website or services may connect with third-party platforms such as payment gateways, API services, hosting providers, design tools, communication tools, maps, analytics services, or social media platforms. These external services operate under their own privacy practices.
We are not responsible for the privacy, security, or content practices of third-party websites or service providers beyond the scope of our direct control. Users should review the respective privacy policies of such third parties before sharing information with them.
8. Data Retention
We retain information only for as long as reasonably necessary to:
- Deliver and support our services
- Maintain business records and project documentation
- Fulfill contractual, accounting, tax, audit, or legal obligations
- Resolve disputes, investigate issues, and enforce agreements
Retention periods may vary depending on the type of information, nature of the service, sensitivity of the data, and applicable legal requirements.
9. User Rights
Subject to applicable law and verification of identity, you may request that we:
- Confirm whether we process certain personal information about you
- Provide access to personal information held by us
- Correct inaccurate or incomplete information
- Delete or restrict processing of certain information, where legally permissible
- Withdraw consent where processing is based on consent
We may deny or limit certain requests where retention or processing is required for legal compliance, contractual necessity, security, fraud prevention, dispute resolution, or other lawful grounds.
10. Children’s Privacy
Our services are generally intended for businesses, professionals, and persons legally competent to enter into contracts. We do not knowingly collect personal information from children in a manner that would require parental consent under applicable law. If you believe that a child has submitted personal information to us, please contact us so that appropriate action can be considered.
11. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes. Any updated version will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after any update may constitute acceptance of the revised Privacy Policy, to the extent permitted by law.
12. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or our data handling practices, you may contact:
VYANTRIXA TECH (OPC) PRIVATE LIMITED
- Email: support@vyantrixa.com
- Website: www.vyantrixa.com
- Registered Office: [Insert Registered Office Address]