Refund & Cancellation Policy

1. General Policy

VYANTRIXA TECH (OPC) PRIVATE LIMITED provides digital services including web development, digital branding, consulting, and business support services. Due to the nature of digital and consulting services, most services are considered delivered once work has commenced.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate payments made by the client.
• Payment made for services that cannot be delivered by the company.
• Technical errors in payment processing.
• Cancellation request submitted before the service work has started.

3. Non‑Refundable Services

• Completed design or development work.
• Consulting or advisory sessions already conducted.
• Digital assets, source code, or documentation delivered to the client.
• Third‑party services such as domain registrations, hosting, or external software subscriptions.

4. Cancellation Policy

Clients may request cancellation of a service by submitting a written request via email. If cancellation is approved before work begins, partial or full refunds may be issued after administrative deductions.

5. Refund Processing Time

Approved refunds will be processed within 7–10 business days. The refund will be issued using the same payment method originally used for the transaction unless otherwise agreed.

6. Payment Gateway Transactions

Where payments are processed through third‑party payment gateways, banks, or UPI networks, refund timelines may depend on the processing policies of the respective financial institutions.

7. Changes to This Policy

VYANTRIXA TECH (OPC) PRIVATE LIMITED reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be posted on this page.

8. Contact Information

For refund requests or cancellation inquiries, please contact:

VYANTRIXA TECH (OPC) PRIVATE LIMITED
Email: support@vyantrixa.com
Website: www.vyantrixa.com